Please read this and follow these guidelines before sending a support message:

  • If you think there is a bug, download the latest version first and check if your problem still exists with that version.
  • If you’re not sure it’s a bug, almost all questions people ask have been answered on the Plugin FAQs page, so check that first.

The chance that you’ll get an answer quickly is relatively small. Why the change in tech support is explained here.

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How are you putting feed articles on your site with the plugin?

Which type of web host are you using for wordpress where this plugin is being used?

What type of server are you running your wordpress site on with this plugin?

If you're having problems with a specific feed, put the URL of the RSS feed here. (make sure it's a valid feed by going here)

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