What do you think?  To me this looks like the person clicked the wrong rating button (did they really think this was a terrible app - like they rated it?)

But, here is a letter I just got from Apple (when an appeal was made to remove mistaken rating):

“While we are constantly working to improve how our rating and review system works for applications and other content types on iTunes, our review system allows customers to review and rate applications that they have purchased that are tied to the specific version number of the app. Under our review system, customers have a right to freely discuss and rate an application as they wish.”

“In Apple’s judgement, this customer review does not meet criteria for removal and will not be removed.  Reviews that are offensive in nature may be eligible for removal from the App Store but this is not guaranteed.”

To me, this a very lame response. I very much like Apple’s products, but they certainly don’t understand how people can make mistakes.